Returns, Refunds & Complaints Policy for Maida Vale Flowers
Our Promise: Fresh Flowers Guarantee in Maida Vale
At Maida Vale Flowers, we take great pride in serving as a trusted local florist for both households and businesses throughout Maida Vale. Our commitment to delivering beautiful, fresh flowers means every bouquet and arrangement is crafted with the utmost care and attention. We understand the importance of reliability when it comes to gifting or celebrating with flowers, and that’s why we stand behind our Fresh Flowers Guarantee every time.
Damaged on Arrival Policy
Your satisfaction is our priority. If your flowers are damaged upon arrival, please notify us as soon as possible—preferably within 24 hours of delivery. We kindly ask you to keep the flowers in their original packaging and provide photographic evidence to help us assess the concern promptly. Our team will work swiftly to resolve any issues and ensure you are delighted with your purchase.
Freshness Window
We guarantee the freshness of our flowers for a minimum of 5 days from delivery, provided they are cared for according to our enclosed care instructions. If your blooms do not appear fresh within this period, please reach out to us so we can make it right. Our reputation rests on the quality and vibrancy of our arrangements, and as a leading Maida Vale florist, we want every delivery to exceed expectations.
Refund and Replacement Options
If you are unhappy with your floral arrangement due to freshness or condition, Maida Vale Flowers offers two easy options:
- Replacement: We will arrange for a new, equivalent bouquet to be dispatched to your door at the earliest available delivery slot.
- Refund: If a replacement isn’t suitable, we can process a refund for the full value of the original purchase if contacted within our freshness guarantee window. Refunds are issued promptly via your original payment method once eligibility is confirmed.
To ensure a swift resolution, please contact us with details of your order, and, if applicable, send supporting photographs alongside your query.
Easy Complaints Procedure
Your feedback is important to us—positive or negative. Should you wish to make a complaint about an order or service, please get in touch providing your order number and the nature of your concern. Our customer care team investigates every complaint fairly and aims to resolve all issues promptly and with sensitivity. We may request further details or images to help us fully understand and resolve the matter to your satisfaction.
Our Commitment to Maida Vale
With an established presence in the Maida Vale community, we are dedicated to upholding our reputation as the area's most reliable and trustworthy florist. Your experiences constantly inspire us to maintain the highest standards in both product quality and service. We look forward to serving you—and delighting you—with exceptional flowers and attentive care, every time.
