These Terms and Conditions (“Terms”) govern the use of the Maida Vale Flowers website and the purchase of our products for flower delivery in Maida Vale and the surrounding areas. By placing an order on our website, you are deemed to have accepted these Terms in full. Please read them carefully before making a purchase. If you do not accept these Terms, you must not place an order with Maida Vale Flowers.
These Terms apply to all customers who order flowers and related products for delivery in Maida Vale and its surrounding areas using the Maida Vale Flowers online store. They outline your rights and obligations as a customer, as well as those of Maida Vale Flowers. These Terms may be updated periodically, and any changes will take effect as soon as they are posted on the website. Continued use of our services after any updates indicates your acceptance of the revised Terms.
To place an order for flowers online with Maida Vale Flowers, please select your desired products, add them to your shopping basket, and proceed through the online checkout process. Before completing your order, you will be asked to provide delivery information, select a preferred delivery date (where available), and review your order contents.
By submitting your order and completing payment, you are making an offer to purchase products from Maida Vale Flowers. Once your order is received, you will be sent an order confirmation via the website or by any other communication method used on the site. This confirmation acknowledges receipt of your order; it does not signify acceptance of your order by Maida Vale Flowers.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order and refund your payment, for example when a product is out of stock, unavailable for your delivery location, or otherwise cannot be fulfilled. In such cases, you will be notified as soon as possible.
It is your responsibility to ensure that the recipient details and delivery address provided are correct. Maida Vale Flowers cannot be held responsible for delays or failed deliveries where incorrect or incomplete information has been provided.
All products shown on the Maida Vale Flowers website are subject to availability. We strive to ensure every floral arrangement matches the description and image shown, but as flowers are a natural product, substitutions may occasionally be necessary due to seasonal or supply variations. Where substitution is required, Maida Vale Flowers will use flowers of equal or higher value and similar style or colour where possible, ensuring the overall aesthetic of your arrangement is maintained.
All prices are stated in pounds sterling (£) and include VAT unless stated otherwise. The price payable for products is as set out on the website at the time you place your order. Delivery charges are shown separately and added to your total prior to completing payment.
Maida Vale Flowers accepts a variety of payment methods which may include major debit and credit cards, and other digital payment options as shown at checkout. Payment must be made in full at the time of ordering. Your order will not be processed until payment has been received.
We take reasonable care to ensure that our site is secure and your payment details are protected, but cannot be held liable for any loss suffered by you if a third party gains unauthorised access to data you provide while accessing or ordering from our website. Please ensure you use a secure connection when making payments online.
Maida Vale Flowers provides flower delivery to customers in Maida Vale and surrounding areas on the dates specified at checkout. While we endeavour to meet your requested delivery date and time, delivery schedules may be affected by factors beyond our control including weather, road closures, or other unforeseen circumstances. We will make reasonable efforts to inform you of any notable delays.
If the recipient is unavailable at the time of delivery, our delivery partner will attempt to leave the flowers in a safe place or with a neighbour, and you or the recipient will be notified accordingly. If neither is possible, a card will be left with instructions on how to arrange re-delivery or collection, where such a service is available.
It is your responsibility to inspect the items upon delivery. In the unlikely event that the flowers arrive damaged, incorrect, or are not delivered within the agreed time, please contact Maida Vale Flowers promptly. Claims should ideally be made within 24 hours of the expected delivery date so that we can investigate and take suitable steps to address your concerns. Failure to notify us promptly may affect your legal rights and any remedy we can provide.
You have the right to cancel your order for most flower arrangements and products within a specified period under applicable consumer protection legislation. Please note the following conditions apply:
You must ensure that all information provided when placing your order is accurate and complete. It is your responsibility to supply correct details for both billing and delivery, including full name, address, postcode, contact information, and any specific delivery instructions. Maida Vale Flowers cannot be held liable for failed or delayed delivery arising from incomplete or incorrect information provided by the customer.
By placing an order you confirm that you are legally entitled to use the payment card or method submitted and that sufficient funds are available for the transaction. We reserve the right to seek validation of payment details or declined orders in cases of suspected fraud or misuse.
Maida Vale Flowers endeavours to provide high-quality products and reliable service for every order. However, to the maximum extent permitted by law, our liability to you in connection with the purchase of our products and services is limited as follows:
All content, logos, images, and materials on the Maida Vale Flowers website are the exclusive property of Maida Vale Flowers or their respective owners. Use of the site content in any manner other than for personal, non-commercial use is strictly prohibited without explicit written permission.
Maida Vale Flowers shall not be liable for any failure to perform or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control. This includes but is not limited to acts of God, weather, epidemic, government action, strikes, or supply chain disruptions.
If any part of these Terms is found to be invalid or unenforceable for any reason, such provision(s) shall be deemed severable from the remaining Terms and shall not affect the validity or enforceability of the rest of these Terms.
These Terms shall be governed by and construed exclusively in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms or the use of the Maida Vale Flowers website shall be subject to the exclusive jurisdiction of the English courts.
If you have any questions about these Terms and Conditions, or any concerns regarding your order or the Maida Vale Flowers service, please refer to the contact details available on our website. We take all complaints seriously and aim to resolve any issues swiftly and fairly.
These Terms and Conditions are applicable to all customers in Maida Vale and the surrounding areas who use our online flower delivery services. By ordering from Maida Vale Flowers you acknowledge and agree to these Terms, and we thank you for choosing us for your local floral needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Maida Vale, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Maida Vale.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
